Exchange & Return Policies


Exchange Policy

If you don’t think your order is right for you, you may do an exchange* for equal or higher value items within 14 DAYS after receiving your order. (Shipping charges, if any, incurred in the exchange process are to be borne by the customer.)

If you think your item is defective, please refer to individual products' warranty terms & conditions.

Note that return is only valid if the following conditions are met:

  1. Within 14 days of receipt
  2. Copy of BION’s invoice available
  3. Item in new and original condition
  4. Original packaging available

* Wearable items are non-exchangeable due to hygiene concerns. Customized products are non-exchangeable.

* Buyer may need to send the item back to BION within 3 days from the date your return request was approved.

 

Return/Refund Policy

Items sold are strictly non-returnable and non-refundable.